These Terms of Use (hereinafter referred to as "these Terms") set forth conditions for the use of the "Ainz & Tulpe" (hereinafter referred to as "A&T") online store (hereinafter referred to as "the Online Store") provided by AMC Retail Malaysia Sdn Bhd (1441724-X) (hereinafter referred to as "the Company") on this website. All users, whether members or non-members, who view or make purchases on the Online Store (hereinafter referred to as "Users") will use the Online Store in accordance with these Terms.

1 Applicability
1.1 Users agree to comply with these Terms when ordering A&T products using the Online Store.
1.2 In addition to these Terms, the Company may establish rules and other provisions (hereinafter "Individual Provisions") regarding the use of the Online Store. Individual Provisions, regardless of their name, will constitute a part of these Terms.
1.3 In the event that the provisions of these Terms conflict with the provisions of Individual Provisions, the terms of the Individual Provisions will take precedence unless otherwise specified in the Individual Provisions.

2 Registration for Use
2.1 On the Online Store, completion of registration for use will be constituted by a registration applicant consenting to these Terms and applying for registration for use by the method specified by the Company, and the Company notifying the registration applicant of approval for the preceding.
2.2 In the case that the Company has determined that any of the following matters applies to the applicant for registration for use, the Company may decline to approve the application for registration for use, and will bear no obligation to disclose the reason.

1. False information has been reported in the application for registration for use
2. The application has been made by a person who has violated these Terms
3. The Company has otherwise deemed that registration for use would not be appropriate

3 Management of User IDs and Passwords
3.1 Users will bear personal responsibility for managing their user IDs and passwords for the Online Store.
3.2 Under no circumstances may Users transfer or lend their user IDs and passwords to a third party, or share these with a third party. If a combination of user ID and password matches registered information and has been used to log in, the Company will deem the use of the Online Store to be performed by the user with whom that user ID is registered.
3.3 The Company will bear no liability for any damages resulting from the use of a user ID and password by a third party, except in the event of intentional or gross negligence by the Company.

4 Conclusion of Sales Agreements
4.1 On the Online Store, the conclusion of a sales agreement will be constituted by a user requesting purchase from the Company, and the Company providing notification of the acceptance of said request. Ownership of the products and responsibility for risk concerning the products will be transferred to the User at the time that the Company delivers the products to a delivery company.
4.2 The Company may cancel the sales agreement set forth in the preceding paragraph without prior notification to the User, if any of the following matters applies to the User.

1. The User has violated these Terms
2. Delivery of the products has not been completed due to an unknown delivery address or prolonged absence
3. The User has committed an action that corresponds to a prohibited matter under Article 6
4. Payment cannot be confirmed due to delay or default of obligation for payment of the transaction value, etc.
5. Payment by credit card has been requested but cannot be concluded
6. The ordered products are out of stock and the schedule for subsequent arrival of stock has not been set
7. Damage, malfunction, or other defect has occurred to the products before delivery of the products, replacement stock is not available, and the schedule for arrival of stock is undecided
8. The products cannot be supplied due to discontinued production, etc.
9. A relationship of trust between the Company and the User is otherwise recognized as having been lost

5 Intellectual Property Rights
Copyrights and other intellectual property rights to product photos and other content provided on the Online Store (hereinafter "Content") will reside with the Company, the content providers, and other legitimate rights holders. Users may not duplicate, reprint, modify, or otherwise make secondary use of these without permission.

6 Prohibited Matters
Users may not perform the following acts when using this Online Store.

1. Acts that violate laws or public order and morals
2. Acts related to criminal acts
3. Acts that infringe upon copyrights, trademark rights, or other intellectual property rights contained in the Online Store
4. Acts that would disrupt or interfere with the functionality of the Company's servers or networks
5. Commercial use of information obtained from the Online Store
6. Acts that may interfere with the business of the Company
7. Unauthorized access or acts of attempted unauthorized access
8. Acts of collection or accumulation of personal information pertaining to other Users
9. Acts of impersonating another User
10. Application for membership registration based on false registration information
11. Order placement based on false information or order placement based on the membership qualifications of another person
12. Improper use of credit cards
13. Acts that directly or indirectly benefit antisocial forces, in conjunction with services of the Company
14. Other acts deemed to be inappropriate by the Company

7 Suspension of Provision of the Online Store, etc.
7.1 The Company may suspend or discontinue the provision of the Online Store, in whole or in part, without prior notice to Users, if any of the following matters apply.

1. Maintenance, inspection, or updates are being performed on computer systems involved in the Online Store
2. Provision of the Online Store has become difficult due to earthquake, lightning, fire, power outage, natural disaster, or other force majeure
3. Computers or communication lines have been halted due to accident
4. The Company has otherwise deemed provision of the Online Store to be difficult

7.2 The Company will bear no liability for any disadvantage or damages incurred by Users or any third party due to suspension or discontinuation of the provision of the Online Store, regardless of reason.

8 Restriction of Use and Deletion of Registration
8.1 In the event that any of the following applies to a User, the Company may restrict use of the Online Store by a User, in whole or in part, or may delete the registration of the User, without prior notice.

1. The User has violated any provision of these Terms
2. The use of false information for registration has been determined
3. Use of the credit card which the User has selected as the payment method has been suspended
4. Default of payment obligations, such as fees, has occurred
5. There has been no response to contact from the Company for a certain period of time
6. A certain period of time has elapsed since the User's last use of the Online Store
7. Delay or other default of obligation for product payment has occurred
8. Repeated acts of product returns or cancellations have occurred
9. The Company has otherwise deemed use of the Online Store to be inappropriate

8.2 The Company will bear no liability for any damage caused to Users due to actions taken by the Company in conjunction with this Article.

9 Withdrawal of Membership
Users may withdraw from membership in the Online Store by requesting in the Contact Us form.

10 Disclaimers and Repudiation of Warranty
10.1The Company makes no warrant regarding a lack of de facto or legal defects in the Online Store (including defects involving safety, reliability, accuracy, completeness, efficacy, fitness for particular purpose, security, etc., or errors, bugs, or infringement of rights, etc.).
10.2 The Company bears no responsibility for any damages incurred by Users due to the Online Store.
10.3 Users shall agree to defend, indemnify and hold the Company harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
10.4 The Company will bear no responsibility for any transactions, communications, or disputes that occur between a User and other Users or third parties in conjunction with the Online Store.

11 Changes in Service Content, etc.
11.1 The Company may change, add to, or discontinue the provision of the Online Store, in whole or in part, without prior notice to and without the consent of Users, and will bear no responsibility for any damages incurred by Users as a result.
11.2 From time to time, there may be information on the Online Store that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. The Company reserves the rights to correct any errors, inaccuracies, change or edit information without prior notice to Users.

12 Changes to the Terms of Use
The content of terms and conditions may be change, move or delete at any time. Please note that the Company has the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, the Company will take immediate actions against the offender(s).

13 Handling of Personal Information
The Company will appropriately handle personal information obtained through use of the Online Store, in accordance with the Privacy Policy of the Online Store.

14 Notification or Contact
Notifications or contact between Users and the Company will be conducted through methods specified by the Company. In the absence of notification of changes from a User via methods set forth separately, the Company will consider currently registered contact information to be valid, will conduct notification or contact using that contact information, and, upon performing said communication, will deem said communication to have reached the User.

15 Prohibition of Transfer of Rights and Obligations
Users may not transfer status under the usage agreement, or rights or obligations based on these Terms, to a third party, or provide the same as collateral, without the prior written consent of the Company.

16 Comments and Feedbacks
All comments and feedbacks to the Company will be remain the Company.
Users shall agree that there will be no comment(s) submitted to the Company will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. Users will be the only one responsible for any comment's content made.

17 Product Information
The Company cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

18 Link to other sites
Any access link to third party sites is at your own risk. The Company will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

19 Shipping and Delivery Policy
Delivery services are available within Malaysia (Peninsular & East Malaysia).
Items in stock: 2-8 working days for Standard Delivery items.
The Company uses Delyva.com as a delivery courier provider.
Shipping fee will be charged by weight/size of ordered products and shipping destination. Users shall select a courier service and confirm the fee in checkout screen.

20 Payments
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods.

Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.


Last Updated: 10 May 2023